General Terms and Conditions of Sale – Legal Notice


These general terms and conditions are the conditions of sale of the goods offered by Angiolo Frasconi S.r.l. through the e-commerce website
The WisecrewHats brand is part of the Angiolo Frasconi brand, owned by Angiolo Frasconi S.r.l. (henceforth also called "Seller") - via Torricella 69, 50013 Campi Bisenzio (FI) - Italy (Tax Code and VAT number 03153620483). In the text of these General Terms and Conditions will be made reference to WisecrewHats or to Angiolo Frasconi S.r.l. indiscriminately, being WisecrewHats part of Angiolo Frasconi S.r.l.
WisecrewHats brand products are sold directly by the company Angiolo Frasconi Srl - via Torricella 69, 50013 Campi Bisenzio (FI) - Italy (Tax Code and VAT number 03153620483).
For information requests, the User / Customer can directly contact the E-Commerce department of Angiolo Frasconi S.r.l. at the following addresses:
- Email address:
- Telephone Number: +39 (0) 55 8960333
- PEC address:
Anyone accessing (now called the "Website"), agrees to use its contents and services in accordance with the law and these General Terms and Conditions.
For any other legal information concerning Privacy, consult the appropriate Privacy Policy section.

User and Customer

The User, or the subject who is browsing the E-commerce Website and wishes to explore it, as well as purchase the products made available, must have the status of "Customer". This status is acquired by completing the registration form, accepting these General Terms and Conditions of Sale, the Privacy Policy, the Cookie Policy and following the steps that will subsequently communicate via e-mail. The Customer is required, before submitting his purchase order, to read carefully these general conditions of sale. The forwarding of the purchase order implies full knowledge and express acceptance both of the aforementioned general sales conditions and of what is indicated in the order itself. The Customer is required, once the on-line purchase procedure is completed, to print and keep these general sales conditions and the related order form, already viewed and accepted. Since it is a B2B platform, and therefore an intercompany e-commerce platform, it is required that the Customer be a company, not a private individual or other group that cannot be identified as a company. To this end, WisecrewHats (Angiolo Frasconi S.r.l.) reserves the right to request data such as VAT Number and Tax Code (for all countries for which these codes are required in the billing process) to proceed with the appropriate checks. If the customer is identified as the final user and / or final consumer of the product purchased, WisecrewHats (Angiolo Frasconi S.r.l.) reserves the right not to proceed with the execution of the order and the related payment. By accepting the above, the User agrees to become a Customer and his data will become part of the accounting management system of the same company, to allow billing, shipping and communication operations. The processing of data will be carried out as indicated in the Privacy Policy and in the Cookie Policy, both available on the WisecrewHats Website (Angiolo Frasconi S.r.l.).
The Customer is prohibited from entering false, and / or invented, and / or fantasy names in the online ordering procedure and in further communications. The Seller reserves the right to prosecute all violations and abuses, in the interest and for the protection of all consumers. By accepting these General Terms and Conditions of Sale, the Customer also exempts the Seller from any liability deriving from the issue of incorrect tax documents due to errors in the data provided at the time of placing the order online, the Customer being the only responsible of their correct insertion.
Any Customer or User accessing the Website must be over 16 with sufficient capacity to act to enter into contracts and undertakes to use the Website and its contents and services in accordance with the law and these conditions.

Changes on General Terms and Conditions of Sale

WisecrewHats (Angiolo Frasconi S.r.l.) reserves the right to modify, at any time and without notice, the layout and configuration of the Website, as well as these General Terms and Conditions of Sale. Customers and Users will always have the updated version of these General Terms and Conditions of Sale available on the Website, which they can freely access at any time. Every time they access the Website, Customers and Users must carefully read these General Terms and Conditions of Sale. In any case, by proceeding with the registration on the Website and any purchase through it, the Customer fully accepts these General Terms and Conditions of Sale. Acceptance of the General Sales Conditions constitutes a preliminary and indispensable step for the purchase of any Product or Service available through the Website.

Applicable law and Jurisdiction

These general conditions of sale are under the discipline of the Italian law. In the event of disputes arising from the purchase of Products and / or Services through the Website and / or these General sales conditions and for the resolution of any conflict, WisecrewHats (Angiolo Frasconi Srl) and the Customer are subject to the jurisdiction of the Florence court..
The language available to conclude the contract with the Seller is Italian, or, alternatively, English, but the applicable law is always and only the Italian one.
These General Terms and Conditions of Sale are governed by Italian law and will be interpreted according to it, without prejudice to any other prevailing mandatory rule of the country of habitual residence of the Customer. Consequently, the interpretation, execution and resolution of the General Sales Conditions are subject exclusively to Italian law and any inherent and / or consequent disputes to the same must be resolved exclusively by the Italian jurisdictional authority. The customer who acts in the exercise of his entrepreneurial, commercial, craft or professional activity, the parties consensually establish the exclusive jurisdiction of the Court of Florence.

Customer communications

The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, attestations, information, reports and any documentation on the operations performed, referring to the purchase of the Products, will be sent to the e-mail address indicated in the time of the order, with the possibility of downloading information on durable media in the manner and within the limits provided by the Website.

Information on products and services

The photographs, the graphic or iconographic representations and any videos relating to the products marketed, as well as the trade names, trademarks or distinctive signs of any nature contained on the Website, are intended to provide as much information as possible to the Customer.
In consideration of the high number of products made available, the main features and prices of the same are clearly indicated directly on the Website. The customer is required to read carefully every single feature of the product described on the website.
Although measures are constantly taken to ensure that the photographs shown on the Website are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical characteristics and of the color resolution features of the computer used by the User / Customer. Consequently, the Seller will not be responsible for any inadequacy of the graphic representations of products shown on the Website if due to the aforementioned technical reasons.
In the event that, due to circumstances beyond one's control or for reasons attributable to WisecrewHats (Angiolo Frasconi Srl), the product (or products if more than one) are not available after the purchase has been made, WisecrewHats will contact the Customer by e-mail ( or by alternative means) to communicate the total or partial cancellation of the order and to proceed with the reimbursement of the amount paid by the Customer (total or partial depending on the case of total or partial cancellation) and possibly to propose alternative solutions . If a product that is part of a multiple order is not available after purchase, the order remains valid and WisecrewHats (Angiolo Frasconi S.r.l.) will reimburse the part not delivered to the Customer in the terms established by law.

Orders and Payments

The online sales contract refers to the distance contract concerning the sale of goods (hereinafter also referred to as Products) stipulated between the Customer and the Seller as part of an electronic commerce service organized by the Seller which, for this purpose, employs remote communication technology provided by a web platform.
Before proceeding with the purchase of the products, the Customer must carefully read the General Sales Conditions and keep a copy. Therefore, the order sent by the Customer implies full knowledge and full acceptance of these General Terms and Conditions of Sale.
As in most E-commerce sites, the Customer browsing the site has a cart in which to insert the products he intends to purchase. Once the selection has been completed and all the products have been placed in the cart, the customer proceeds (following the instructions provided by the site step by step) to checkout, and payment of the order. The possible payment methods are indicated on the payment page and may vary depending on the country of destination of the goods and / or the Customer. WisecrewHats (Angiolo Frasconi S.r.l.) reserves the right, in a completely exceptional form and subject to written agreement with the Customer, to negotiate payment terms other than those indicated and / or provided on the site.
To conclude the purchase contract for one or more Products, the Customer must complete the order form in electronic format and send it to the Seller through the site, following the relative instructions, and proceed with payment in the manner indicated.
Nel cBy transmitting the order via the Internet, the Customer unconditionally accepts and undertakes to observe, in relations with the Seller, these General Terms and Conditions of Sale. The products are sold to the customer identified by the data entered when completing and sending the order form in electronic format with simultaneous acceptance of these general conditions of sale.
It is a Seller’s right, before proceeding with the shipment, to request by e-mail or by the telephone indicated by the Customer further information with reference to the order sent by the Customer or regarding identification data of the Customer.
The publication of the Products displayed on the Site constitutes a contractual offer and, therefore, the contract is concluded when the Seller receives the order form in the manner previously established, including payment. The Seller reserves the right not to process purchase orders that are incomplete or incorrect, or in the event of unavailability of the products following the dispatch of the order. In these cases, the Seller will inform the Customer by e-mail within 15 days that the contract has not been concluded; at the same time the sum previously paid at the time of the order will be returned in the same way or with similar and similar methods. WisecrewHats (Angiolo Frasconi S.r.l.) does not provide for ways to extend orders already confirmed: each order is processed, registered, paid and sent separately.
If the Customer receives fraudulent charges or unforeseen amounts, he must immediately notify WisecrewHats (Angiolo Frasconi S.r.l.) by certified e-mail and / or registered mail, in order to facilitate timely intervention.
WisecrewHats (Angiolo Frasconi S.r.l.) uses payment systems with the highest possible security measures. Furthermore, WisecrewHats (Angiolo Frasconi S.r.l.) declares that it has no access and does not record data relating to the payment method used by the Customer. Only the body that processes the payment has access to these data, for the purpose of managing payments and receipts.

Prices and shipping methods

The prices shown on the Website are valid for individual transactions. The products marketed may change over time due to circumstances attributable and not attributable to WisecrewHats (Angiolo Frasconi S.r.l.).
Consequently, the exact same product can be sold at different prices at different times.
Shipping costs are calculated based on individual orders and on delivery address. They are not included in the price of the product, but added to the cart of the selected products immediately before payment.
The shipping methods are indicated at the time of the checkout phase, WisecrewHats (Angiolo Frasconi S.r.l.) can offer the Customer various delivery methods for the product, differentiated by the cost and delivery times. WisecrewHats (Angiolo Frasconi S.r.l.) is not responsible for any delivery delays after the goods have been delivered to the established courier. These delays could be attributable to defects of the transporter and / or to any customs clearance procedures.
The risk of the products (among others, loss, compromise or theft) is transferred to the Customer from the moment the Products are made available to the Customer at the established delivery location.
The billing and delivery address will be indicated by the Customer at the time of purchase. If a different delivery address is not indicated, WisecrewHats (Angiolo Frasconi S.r.l.) will deliver the goods to the billing address. WisecreHats (Angiolo Frasconi S.r.l.) will not be liable in the event that the goods are delivered correctly to the address indicated by the Customer at the time of purchase, if the address in question does not correspond to the delivery location actually desired by the Customer.
At the time of delivery or collection at an order collection point, the Customer must show his identity document and sign the delivery note in the proposed format and note the observations and problems encountered at the time of delivery, such as obvious defects or handling of the Products or packaging. In the event that the bill is delivered in paper format, the Customer must request a copy of the delivery note to the carrier.
In the event that, following the receipt of the ordered Products, the Customer realizes that the packaging is damaged or, once the packaging has been opened, that the Products are damaged by transport, or different from those ordered or that are still missing Products relating to the same order, the Customer must notify to WisecrewHats (Angiolo Frasconi Srl), as soon as possible and within a period of 5 natural days from delivery, to allow WisecrewHats (Angiolo Frasconi Srl) to report the defect to the carrier according to the provisions of art. 1698 of the Italian civil law code.
The shipment will contain within it:
- the products / or ordered;
- the transport / receipt document;
- any accompanying documentation required based on the country of shipment;
- any information material.

Where the recipient is absent he will have to contact the courier directly through the notice that the courier will leave at the delivery address. In any case, the Seller will not be liable for any additional shipping costs or for any delivery delays, as the Seller may not in any way object to the failure to collect the goods after having the same fulfilled its obligation with the delivery to 'shipping address specified by the Customer.

Right of withdrawal

Only if the Customer who stipulates the contract is a Consumer (meaning by this definition any natural person who acts on the site for purposes unrelated to any business or professional activity performed): he has a period of 14 (fourteen) days to withdraw from a distance contract or negotiated outside business premises without having to provide any reasons and without incurring costs other than those provided for in Article 56, paragraph 2, and in Article 57.
The withdrawal period ends after fourteen days from the day on which the Customer or a third party other than the carrier and designated by the Customer acquires physical possession of the goods.
For the exercise of the right of withdrawal, the Customer, before the expiry of the permitted period pursuant to Art.52 of Italian Civil Law, informs Angiolo Frasconi S.r.l. of his decision to exercise the right of withdrawal from the contract. To this end, the consumer is required to communicate this intention by sending registered letter A.R. (or via Certified Electronic Mail at at the following address: Angiolo Frasconi S.r.l. - via Torricella 69 - 50013 Campi Bisenzio (FI). No particular formalities are required for the written request, except however a clear identification of the Customer and the contract from which it is intended to withdraw.
By exercising the right of withdrawal, all payments made to Angiolo Frasconi Srl will be reimbursed, within 14 (fourteen) days of receipt of the notice of withdrawal by registered letter with return receipt (or by certified electronic mail). If the goods covered by the contract have already been delivered by Angiolo Frasconi S.r.l. to the Customer, the repayment of the sums paid can be suspended until the receipt of the goods by Angiolo Frasconi S.r.l. and appropriate verification of the conditions of the same.
To this end, the Customer is asked to send back the goods to Angiolo Frasconi S.r.l. - via Torricella 69 - 50013 Campi Bisenzio (FI), without undue delays, and in any case within 14 days from when he communicated his withdrawal, complete with each part, good and accessory including labels and tags, in their original packaging. The deadline is met if the goods are returned before the expiry of the 14-day period (the dispatch note will provide a certain date). The costs of returning the goods are charged to the Customer.
The Seller also accepts partial returns in the case of orders with a number of products greater than one, all the clauses identified in these General Terms of Sale remaining valid. The Customer can return the products by selecting a means of shipment of his choice, provided that a waybill (Tracking Number) is issued in order to allow the tracking of the package.
The Customer is responsible for any decrease in the value of the goods, resulting from their handling other than that necessary to establish their nature, characteristics and functioning. If the goods are therefore subjected to use, before or after the inspection, the right to withdraw is no longer valid, unless agreed with Angiolo Frasconi S.r.l. a responsibility for the decrease in value, which taking into account the standard reconditioning costs of a product used and the fact that this asset can no longer be marketed as new, amount to 50% of the purchase price, except for more necessary interventions.
Refunds will be made using bank transfers, unless otherwise expressly agreed. It is therefore advisable that the Customer indicate in the document sent to Angiolo Frasconi S.r.l. for the exercise of the right of withdrawal, also a complete IBAN code in all its parts on which to arrange the credit of the reimbursement, in addition to indicating the name of the account holder, the seat of the bank branch and the name of the support bank .For further details we suggest reading the following legislative sources:
LEGISLATIVE DECREE NO. March 26, 2010, n. 59
LEGISLATIVE DECREE NO. 9 April 2003, n. 70
LEGISLATIVE DECREE NO. 7 March 2005, n. 82
LEGISLATIVE DECREE NO. August 13, 2010, n. 141
N.B. Since is a platform for E-Commerce designed for B2B (see section User and Customer paragraph), the Customer must not or should not coincide with a Consumer: each customer must identify himself with a subject other than Consumer / Private . Consequently all the above mentioned regulations, which belong to the Consumer Code, are not applicable. In the case of inter-company trade, or between the Seller and a person with a VAT number, there is no right of withdrawal / reconsideration.

Deliveries not in accordance with customer order

The Customer will be entitled to a refund of the price, shipping costs and return costs for the return of defective Products or delivered Products that do not correspond to the order placed by the Customer, in accordance with applicable law. In case of receipt of products that do not comply with the order, the Customer is required to contact Angiolo Frasconi S.r.l. and to report the fact as quickly as possible, in order to allow a timely intervention and find a quick solution to the problem.

Privacy and Cookies

The Customer may obtain information on how personal data is processed by accessing the Privacy Policy Section and the Cookies section.

Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform ( serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.